• For Grupo Xcaret, the safety of our visitors, guests and collaborators, is a paramount.
  • We are closely monitoring the health alerts as well as State and National authorities' instructions.
  • We continue receiving our guests, visitors and partners with the quality and service for which we are renowned

For Grupo Xcaret, the safety of our visitors, guests and collaborators, is a paramount. For this reason, we are applying the recommendations issued by the World Health Organization in each of our facilities.

· We have alcohol-based hand sanitizer or soap and water, so that our collaborators, visitors and guests may wash their hands correctly.

· We keep common areas and surfaces – such as chairs, tables and desks – clean and disinfected.

· Our collaborators cover their mouth and nose either with disposable tissues or with their elbow crease when sneezing or coughing.

· In the event of identifying people with suspicious symptoms of COVID-19, primary care will be provided by medical staff and the situation will be channeled according to the protocols outlined by the State Ministry of Health.

It should be noted that all our facilities are wide open-air spaces or well-ventilated areas that promote the dispersion of our visitors. Moreover, we are implementing measures to avoid extreme closeness in those areas where large numbers of visitors or guests gather. All this reduces considerably the possibility of the propagation of the COVID-19.

For the 30 years we have been operating, we have applied high standards and protocols of safety and hygiene at all our facilities and our processes in a disciplined and responsible way. This has earned us the Cristal International Standards certifications as well as the Distintivo H recognition.

Our Parks, Hotel and Tours are operating regularly. We continue receiving our guests, visitors and partners with the quality and service for which we are renowned

In Quintana Roo only one case of COVID-19 has been detected, and the State Ministry of Health has informed that those who had contact with this person have been located and diagnosed.

We are closely monitoring the health alerts as well as State and National authorities’ instructions.

We will promptly report any change.


En Press Releases, Press Room.